The mission of the Department of Watershed Management is to ensure professional stewardship of Atlanta’s drinking water, wastewater and stormwater systems; to deliver excellent customer service; to invest in the development of a motivated, skilled and empowered workforce; to protect the present and enhance the future of the region’s water resources and public health; and to improve the environment while supporting economic development.

• On-time Service Delivery
• Environmental Stewardship
• Customer and Stakeholder Satisfaction Index
• Deliver Reliable Services
• Efficient Internal Operations
• Skilled and Competent Workforce
• Safe and Secure Workplace
• Workforce Satisfaction

DWM measures its performance using metrics aligned to the strategic objectives of the department, see how each performance metric (strategic and operational) on the scorecard maps to the department’s strategic objectives on its Strategy Tree in the report section.