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The City of Atlanta’s Department of Aviation is responsible for the operation of the Hartsfield-Jackson Atlanta International Airport. The mission of the Department of Aviation is to be the world’s best airport by exceeding customer expectations.
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  • Be a “High Performance” Organization
  • Enhance the Customer Experience
  • Optimize Operational Efficiencies
  • Optimize Financial Performance
  • CIP Execution
DOA measures its performance using metrics aligned to the strategic objectives of the department, see how each performance metric (strategic and operational) on the scorecard maps to the department’s strategic objectives on its Strategy Tree in the report section.
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