The mission of the Department of Information Technology is to provide business value, through collaboration and participation with our business partners (customers), by leveraging the right technology to enable timely, cost-effective and high-quality delivery of city services.

• Provide High Quality Customer Service
• Maintain Reliable Infrastructure
• Manage the Business

DIT measures its performance using metrics aligned to the strategic objectives of the department, see how each performance metric (strategic and operational) on the scorecard maps to the department’s strategic objectives on its Strategy Tree in the report section.