• Atlanta Fire Rescue investigated 224 fires in CY 2009, with a solve rate of 84%, exceeding the target 70%. Of the solved fires, 126 were arson fires and 63 were accidental. AFR made 9 arrests to-date in CY2009.

• 93% of arson fires in CY2009 occurred in vacant structures, an increase from 53% in CY2008. Vacant structure fires represent a greater hazard to citizens and firefighters, so AFR is responding with an education campaign to neighborhoods on the hazards of vacant structures.

• Atlanta Fire Rescue is launching an Arson Hotline (404-546-HEAT) at the end of October 2009.

• 5,587 false alarms have been reported to Atlanta Fire Rescue in CY2009 to-date. Fees and processes will be in place by the end of October 2009 to issue citations for false alarms.

• HUD awarded $14.8M to City of Atlanta to purchase and redevelop 364 foreclosed and abandoned units, 204 of which will be at 50% AMI, through the through the City’s Neighborhood Stabilization Program (NSP).

• APD’s Traffic Task Force increased Traffic Case fillings in Court by 23% in July to 9,917 citations.

• Pre-Trial Intervention Program started in December 2008 for traffic violations. As of July 2009, 3101 traffic cases have participated in the program and generated $158K additional revenue in the period. The program participation is now projected to be at 2800 cases every month going forward.

•164 bridge inspections were completed in FY2009 and 98% of those inspections were initiated within 10 days of request.

•In FY 2009, 89% of potholes reported were repaired within 72 hours, compared to a target of 90%. On average 90 potholes were repaired per week.

•Between Jan-July 2009, 545 Site Development Plans were approved, of which 443 were Residential and 102 were Commercial. The average review time for the same period was 11 active days. The percent of plans approved within first review was 64% for residential plans and 63% for commercial plans.

•The Employee Assistance Program Utilization (EAP) rate was 5.3% for FY2009, slightly higher than the national average of 5%, with 843 individual counseling sessions. EAP also provided training workshops to over 1,000 City employees in FY2009.

•The Department of Human Resources graduated 23 employees from the Rising Stars leadership training program in November 2008. Human Resources also began a new session in May 2009, with 26 new enrollees.

•DIT completed 3,300 customer service requests in July 2009, with 92% resolved within the target time. An updated customer service survey has been implemented which achieved a 93% satisfaction rating in July.

•In August 2009, there are 47 information technology projects being managed across the City of which 77% are on-track for completion on schedule, with only 6% in at-risk status and 6% in a critical status.

•The carbon footprint of the City of Atlanta has been reduced by 5.6% in CY2008 compared to CY2007. This reduction represents substantive progress toward meeting the goal of a 7% reduction by 2012.

•The Office of Sustainability is currently pursuing 15 federal grants through the ARRA (stimulus). These grants could lead to as much as $36.5M awarded directly to the City for funding energy and environment projects.

•In June 2009, the City had 936 firms certified as minority and/or female owned, registered in its system. This exceeded the target of maintaining 850 certified firms. Of the 936 certified firms, 731 are minority owned and 205 are female owned (non minority). The opportunity to do business with the City has grown steadily since July 2007 when there were only 616 certified firms.

• In FY 2009, 32% of the $1.5 Billion in payments made to prime contractors went to minority and female owned businesses. This exceeded the overall target of 29.75% of all prime dollars to be paid to minority and female owned businesses.

•As of August 2009, the Department of Finance now has a scorecard of ATLStat performance measures.

•The revenue collection rates for FY2009 were as follows: Property Tax – 94%, Solid Waste – 88%, Business License - 98%. The discovery of 490 additional unregistered businesses within the City, resulted in $2,907,622 additional business license revenue collected in FY 2009. Online business license renewal is expected to be made available in November 2009.

• In May, 2387 routine cell searches were performed, meeting 95% of the monthly target and achieving the highest level recorded in 12 months.

• Corrections passed the 2009 ICE audit across 38 standards and is on track to qualify for accreditation by the American Corrections Association.

• The days taken to award annual goods and services contracts through procurement averaged 89.4 days for FY 09. Of the 107 new contracts awarded, 63% met the target of 90 days.

• The 2009 Atlanta Jazz Festival hosted 92,000 attendees at Historic Grant Park, while many Jazz Festivals around the country were canceled. Cultural Affairs exceeded its fundraising target for a 2 days festival, secured a 2 year sponsor and generated $69,700 to serve as seed investment for 2010.

• A multi-year prioritized plan is being developed to address 782 ADA citations for 35 buildings inspected by the Department of Justice.

• Since the re-initiation of the In Rem program in Oct 2009, 124 cases were presented to the In Rem Board in FY09. Code Compliance has completed 29 demolition orders and 13 clean and close orders. 48 of the 124 In Rem orders have been complied by property owners.

• Residential zoning variances make up 75% of all variances and second story additions have a high approval rate of 95%. These have been identified as a priority for code re-evaluation and potential benefits include greater efficiency in the permitting process as well as reduced costs.

•DWM now removes 87% of all street plates within 30 days, which represents a twofold increase in performance over two years. In 2007, the removal of street plates within 30 days was at 42% and in July of 2008, it was at 67%.

•Since January 09, DWM has collected $32MM of Accounts Receivable designated “Active Residential & Commercial,” reducing the outstanding balance by 56%. Active Residential & Commercial accounts currently represent 35% of total receivables.

•DWM cleaned 16% more than their annual target of 2.5MM linear feet of sewer in FY09.

• For the first time, Atlanta Fire Rescue is now able to generate a monthly report that measures the percent of time the response standard for typical fire risk incidents is met. In April 2009, AFR was able to achieve its response standard at a 76.5% rate for typical fire risk incidents, compared to the target of 82%. Six out of the previous nine months, AFR was within 10 percentage points of its target. The strongest performance in FY 2009 was recorded in November when AFR exceeded its typical fire risk target by meeting the standard 83.9% of the time. The response targets are developed according to best practice standards required by the Commission on Fire Accreditation International.

• There are 3,329 permitted occupancies that require an annual fire inspection and 95.6 % of these inspections have been completed for FY 2009.

• Code Enforcement fine amounts decreased from $823,907 to $435,954 from FY08 to FY09, and the collection rate decreased from 78% to 63% from FY08 and FY09.

• Annual electricity consumption at City Hall for fiscal year 2009 is estimated at 10,223,794 kWh, the lowest level of annual usage in over 10 years.

• In 2008 The City approved legislation to charge employees for parking. FY09 parking revenue is projected to be $214K from 672 participating employees and will be used to pay down debt service on the Government Center Parking Deck.

• The Department of Parks, Recreation and Cultural Affairs received an 83% satisfaction rating on its 2009 employee satisfaction survey. The 2009 Recreation survey received an 85% percent approval rating and the 2009 Parks survey received an 80% approval rating.

• Camp Best Friends is projected to meet its enrollment target and exceed its revenue targets for 2009.

• Procurement’s Customer Satisfaction Survey received a 100% satisfaction rating from the sample surveyed. The department plans to improve the survey and make it anonymous in addition to conducting it more regularly. The Procurement Task Force will also review standards and provide input.

• Procurement’s scorecard now tracks each of the 14 steps in the RFP (Request for Proposal) and the ITB (Invitation to Bid) process with fiscal year to date data up to April 2009. The advertisement to execution target for RFPs is 185 days and it is met 67% of the time for General Fund Contracts, 50% for Watershed contracts and 0% for Aviation contracts. The advertisement to execution target for ITBs is 125 days and it is met 0% of the time for General Fund, Watershed and Aviation contracts.

• Since October FY09, 122 In Rem cases have been presented to the In Rem Board. Code Compliance has completed 14 demolition orders, 7 clean and close orders, and plans to complete another 22 demolition order and 5 clean and close orders in May FY09. 44 of the 122 In Rem orders have been completed by property owners.

• Building permits issued have decreased from FY08 (July to April) by 30%, from 27,418 to 19,166. Revenue from building permits also decreased over this time period, down by 29% from $15,686,696 to $11,130,564. Target median time to permit was met for Commercial Alterations and Residential Additions but not for New Residential, New Commercial, and Residential Alterations.

• Watershed’s call center service level (answering 80% of calls within 120 seconds) fell to an average of 70% from December through March FY09. The decrease is attributed to an higher call volume and average handle time of calls following bill adjustments in December. The call center is improving training on call resolution and by October the Customer Relationship Management Software will be in place to track calls from initiation to resolution.

• Of the scheduled water service cuts and locks, 70% were completed within the 1 day target in. Watershed is proposing operational investments to ensure better communication between the field and the billing office regarding cuts, locks, and restoration of service.

• The number of cell searches and contraband seized over FY09 have increased, but the numbers for February and March are down. This is a consequence of staffing issues, which the Department of Corrections plans to address.

• The number of detainee injuries has increased slightly over FY09 and is mostly attributed to inmate fights. The Department plans to have staff be more diligent in watching out for inmate fights.

• The backlog of asphalt point repairs has increased from 40 to 87 over FY09.

• Single family garbage pickups collected on the scheduled days are down to 92.78%, recycling pickups are down to 91.1%, and yard trimmings pickups are down to 72.5%. The Department of Public Works plans to fill vacancies in order to improve the performance of collection rates.

• The turnaround time for preventative maintenance for autos and light trucks increased over FY09 from 74% to 100% being completed within 24 hours.

• By July 2009 AFR will institute its new false alarm citation policy, which will lead to a projected revenue of $1.5 Million in FY 2010.

• AFR’s anticipated staffing levels for FY 2010 could reduce brownouts (12 hour occurrences of a truck or engine out of service) by over 120 occurrences per month.

• APD’s crime clearance (resolution) rates for 2008 are well above the national average for Homicide, Rape, Aggravated Assault and Larceny. To improve in other areas, training will be increased, performance evaluations will be re-aligned and clearance rates with be tracked by zone to promote accountability.

• The number of times the security checkpoint wait exceeded 20 minutes, was less than 6 occasions per month over August 2008 to February 2009. The peak in 2008 was recorded at 99 occurrences in March and the sharp improvement is due to new security checkpoints, TSA staffing and process enhancements.

• HJAI Airport’s 2009 Customer Service Survey achieved an overall score of 71.3 and exceeded the best practice target score of 70. Areas that scored higher than the 2008 survey included: Security Checkpoint, Parking, Food and Beverage and In-Terminal Train.

• Annual Performance Evaluations completed and filed for eligible employees, are at 92% and have exceeded the established target of 90%.

New rating system developed by the Office of Parks for assessing their quality of park maintenance. The 4 districts received a rating as follows on a 0-5 scale: Northwest = 4.6 , Southwest = 4.5 , Southeast = 4.7 and Northeast = 4.7. Cultural Affairs announces $295,500 in funding secured for the 2009 Atlanta Jazz Festival, which will span two days and be held in Grant Park, May 23-24.

Drought has been the main cause of a 45% increase in hazardous trees permitted for removal on private property, between 2007 and 2008 (Jan-Dec). Comparatively, the percent of permits denied showed only a slight decline from 11.2 % in 2007 to 8.3 % in 2008. Total number of enforcement actions taken has remained steady at an annual rate of about 275 actions taken in both 2007 and 2008. Bureau of Housing has initiated the Neighborhood Stabilization Program under which emergency assistance will be provided to acquire and redevelop high risk, foreclosed properties. In 2009, the city will be granted $16.3 M in federal funds; 68 application proposals have been received across 19 eligible NPUs, with $137 M in total funds requested.

Corrections has reduced sick days taken to 60% below 2007 levels in January 2009. The persistent decline since July 2009 is a result of ATLStat follow up, enforcement of sick leave policies, additional compliance requirements and the change to a 12 hour shift cycle. Number of Cell Searches in the Detention Center has gone up to 1986 for January 2009 compared to only 125 completed in July 2008. As a result, the contraband confiscated during this time period includes: 39 weapon related items, 46 drug related items and 13 cell phones.

The Pre-Trail Intervention program recently launched for traffic violations had 257 defendants participating in February 2009. The participation rate is at 69%, well above the 50% participation that was initially projected.

For the first time in six months, single family garbage collection missed its target of ‘99.9% of households collected on scheduled day’ in February 2009. This was due to a sudden increase in vacancies within solid waste crews; a request is being approved to fill vacancies and re-staff crews to restore performance.

100% of emergency traffic sign repairs were completed within 24 hours of being reported for the months of October 2008 through February 2009. 100% of non-emergency signal repairs were also completed within 10 days of being reported for the same time period. Signal repair crews exceeded productivity targets by over 15%.

The water bills collections rate was below the target of 98.5% in January and February of 2009 as a result of back billing that occurred at the end of 2008.

Replacement of the entire inventory of City of Atlanta’s water meters is on schedule to be completed by July 31, 2009.

Passenger volume at Hartsfield-Jackson Airport was at 7,301,386 in December 2008, which was 6.34% above the forecasted volume.

Code Enforcement reduced the average days taken to inspect a highly hazardous complaint, to 6 days, in December 2008. This represented a 50% reduction compared to September 2008.

During the month of January, the Department of Public Works completed 99.86% of its Single Family Garbage Pickups on the day scheduled, missing an average of just 131 pickups of the 96,000 weekly households served. Eighty-nine percent (89%) of the Potholes repaired during January were completed within our goal of 72 hours of being reported. There were 330 potholes repaired during the month of January. The Department of Public Works’ crews had collected 98.6% of all bulk rubbish pickups scheduled in January on-time, completing an average of 244 of 248 pickups per week according to schedule.

The Department of Corrections increased cell searches by 36% in September 2008 based on an initiative to reduce contraband in jail facility. In September 2008, sick leave and FMLA usage in the Department of Corrections declined over 51% over last three months due to improved enforcement of sick leave policies.

The Atlanta Fire Rescue Department increased the hazardous materials operations training of personnel from 37% to 56% in September 2008.

Forestry routine takedowns backlog was eliminated in September 2008. The Office of Recreation provided services to 485,935 participants city-wide in fiscal year 2008.

The Atlanta Police Department ‘s response time for high priority 911 calls was under 12 minutes in September 2008.

The Department of Public Works repaired 98% of emergency traffic signal repair requests within 12 hours in September 2008. In September 2008, thirty-five (35%) of residential households recycled weekly city-wide exceeding the 2007 number of 23%; collecting 12% more tonnage after bringing recycling process in-house. The Department of Public Works’ crews had filled 55 potholes each week in September 2008 exceeding its productivity target of 45 potholes repaired per crew/week.

In September 2008, the Department of Watershed Management had replaced 100% of large meters in service resulting in more accurate billing and fewer disputed bills. The Department of Watershed Management reported that meter leaks were reduced by 49% in September 2008 in comparison to the same period during fiscal year 2007. The Department of Watershed Management’s newly executed power-peak agreement (fiscal year 2008) saved $185,00 in annual electrical costs.